PurrPilot Support

Go to Settings → Privacy & Security → Location Services → PurrPilot and select "While Using the App". PurrPilot needs location access to find stops along your route and calculate distances.

Tap the pet profiles section in the app to add a new profile. You can add your cat's name, photo, and any special needs (e.g., medication schedules, anxiety, dietary requirements). Pet profiles help PurrPilot suggest appropriate stop intervals for your trip.

Yes! You can create profiles for all of your cats. PurrPilot will consider the needs of all your pets when suggesting stop intervals and types of stops along your route.

When planning a trip, you can customize how often PurrPilot suggests stops. Choose from presets or set a custom interval. PurrPilot can also adapt intervals based on your pet profiles and their specific needs.

Yes. You can filter stops by type — veterinary clinics, pet stores, fuel stations, rest areas, and more. Use the filter settings when planning your trip to show only the stop types you need.

Make sure you have an active internet connection. PurrPilot searches for nearby pet-friendly locations along your calculated route. If stops still don't appear, try adjusting your stop interval or expanding your filter settings to include more stop types.

Tap any stop on the map or in the list to view its details, then tap the heart/favorite icon to save it. Your favorites are stored locally on your device and accessible from the favorites section for quick access on future trips.

Trip history is automatically saved after each trip. Access it from the trip history section in the app. You can review past routes, stops visited, and re-use previous trips as starting points for new journeys.

Tap any stop on the map or in the list, then choose to open directions in either Apple Maps or Google Maps. PurrPilot supports both mapping services for turn-by-turn navigation.

PurrPilot supports dual-map navigation. You can choose whichever map service you prefer for turn-by-turn directions. Route planning within PurrPilot uses Apple MapKit, but navigation to individual stops can be opened in either Apple Maps or Google Maps.

After visiting a stop, tap on it to open its details and use the rating option to share your experience. You can add a star rating, write notes about the stop, and mark it as verified pet-friendly. Your ratings help other PurrPilot users find the best stops.

The "verified pet-friendly" badge is a community-contributed marker. When users visit a stop and confirm it is welcoming to pets, they can mark it as verified. This badge is based on user experiences and is not independently verified by PurrPilot. Always call ahead to confirm pet policies.

If you encounter a rating, note, or badge that contains false information, spam, or offensive content, please report it to support@purrpilot.com with details about the stop and the issue. We review all reports and will remove content that violates our Community Guidelines.

PurrPilot requires an internet connection to search for stops and load map data. Your pet profiles, favorites, and trip history are stored locally and accessible offline, but route planning and community ratings require connectivity.

Community ratings, notes, and verified pet-friendly badges are synced via Apple CloudKit. Your contributions are associated with an anonymous identifier — PurrPilot cannot see your Apple ID or personal information. This allows the community to share stop information while maintaining your privacy.

Ensure you have an active internet connection and that iCloud is enabled on your device (Settings → [Your Name] → iCloud). Community data syncs through Apple CloudKit, which requires iCloud to be active. Try closing and reopening the app if the issue persists.

Local data (pet profiles, favorites, trip history) can be deleted within the app or by uninstalling it. Community contributions (ratings, notes, badges) can be deleted from within the app. Note that community contributions persist in Apple CloudKit even after uninstalling, so delete them from within the app before uninstalling if you wish to remove them.